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This ingredient does what? Which first, cleanser or toner? Can I eat cake
for breakfast? Whatever the question, we’re here to answer.

Call Us:

1-844-MYCREDO (1-844-692-7336)

Monday-Friday 10am-5pm PST

Chat with us

Chat with us - talk via live chat

Monday-Friday 10am-5pm PST

FAQs

Curious about an ingredient? Need a product recommendation? Have a general question? We have answers and are excited to share them.

Contact a Credo expert at: arealperson@credobeauty.com

Or Dial 1-844-MYCREDO (1-844-692-7336) Monday-Friday 10am-5pm PST

 

Frequently Asked Questions

ORDER STATUS & HISTORY

SHIPPING & DELIVERY

RETURNS & EXCHANGES

 

ACCOUNT REGISTRATION & SIGN IN

PROFILE & PASSWORD

FORGOTTEN PASSWORD

The frequently asked questions.

Can I enter multiple discount codes?

Unfortunately, our system only allows one discount per order, as stated in our terms and conditions. Due to the volume of transactions during our Friends & Family sale, we are unable to accommodate individual requests or exceptions. If you have another discount code that you would like to use, please feel free to use it towards a future purchase.

I made a purchase a few days before your sale/promotion. Can I have the current discount/promotional gift added anyway?

Unfortunately, we are unable to apply discounts or promo codes retroactively as sales and promotions are for a limited time only. While we would love to be able to provide a discount for everyone who placed their order before a sale or promotion, we do have to set some guidelines to ensure consistency and fairness to all customers. We hope that you can understand.

Are gift cards included in sales, promos and discounts codes?

Gift cards are excluded from all sales, promotions (with a qualifier) and discount codes.

My order is over $50, but after entering my discount code, I now have to pay for shipping. How come?

If your order falls below $50 after you have entered the discount code, free shipping no longer applies. Your order must be over $50 after discounts have been entered and applied. We are unable to apply another discount code to enable free shipping, as stated in our terms and conditions.

What's your online return policy?

We love the products we offer, but, if something just isn’t for you, we have a return policy that is easy for our customers. Purchases made online can be returned within 30 days of receipt, back to the original method of payment. We do not accept returns on Last Call items or items that have been substantially used.

What’s your in store return policy?

We love the products we offer, but, if something just isn’t for you, we have a return policy that is easy for our customers. Purchases made in store can be returned within 30 days of purchase. Please have your receipt of purchase in hand or, if you have created an account with us, we can look up your date of purchase. For items that are sealed and unused, a full refund will be given to the original method of payment. For items that are gently used, store credit will be given.

Can I cancel or change my order?

Once the order has been placed, we cannot cancel or edit the order in any way. We cannot add or delete items from the order nor can we change the address entered at the time of order placement.

Can Last Call items be returned?

No, all Last Call items or marked down merchandise is final sale and cannot be returned or refunded.

How do I start a return for an online purchase/order?

To initiate a return purchased online, please send an email to arealperson@credobeauty.com. Shipping charges incurred for returning any items will be the responsibility of the customer. All returns will need be sent to our warehouse located in New Jersey.

Can I exchange items purchased online?

At this time, we are not able to process online exchanges.

Can I return a purchase made online to a Credo store?

We do accept online returns at our brick and mortar locations. Please be sure to bring your order number & the items that you are returning so our team can take care of you properly. Please allow 24 hours for the return to be processed. The refund will be issued to the original form of payment. We will send an email notification letting you know your refund has been processed.

How do I return my in-store purchase?

Items purchased in-store must be returned within 30 days of purchase. Please have your receipt of purchase in hand or, if you have created an account with us, we can look up your date of purchase. For items that are sealed and unused, a full refund will be given to the original method of payment. For items that are gently used, store credit will be given.

What if I was sent the wrong item or it arrived damaged?

If you received the wrong item or an item is missing, please contact arealperson@credobeauty.com. If your items arrived damaged, please contact arealperson@credobeauty.com and include a photo of the damaged item.

When can I expect my refund?

When returning an item back to our warehouse, please allow up to 15 days for our warehouse to receive and process your refund. You will receive an email notification letting you know your refund has been processed.

Can I get my shipping cost refunded?

While we will give you a full refund for your product, unused or gently used, we are unable to refund shipping costs.

How long before my order will ship?

All in-stock orders will be processed within 24 hours of placement Monday- Friday 1pm EST. If you place an order after 1pm EST on a Friday, your order will fulfilled on that following Monday.

What if an item I ordered is on back order?

If we cannot fulfill your order completely, we will email you to let you know that certain item(s) are on backorder. Your credit card will be refunded for the backordered item(s).

What shipping company do you use?

Orders are shipped via UPS. Please note that UPS does not deliver to PO Boxes.

How much does shipping cost?

All orders placed over $50.00, ship for free. Orders under $50.00 will incur an $8.50 shipping charge for UPS ground transportation.

Where do you ship?

We ship within the United States including Hawaii and Alaska. We cannot ship to Puerto Rico, Canada or internationally.

Where is my order?

Once a package has been shipped, you will receive an email notification with your UPS tracking number.

I received a notification that my order was delivered, but I don't see it at my house.

First, check with a neighbor to see if they signed for you or check in various places on your porch/doorway. You would be surprised to know how many missing packages have been found behind a planter. If the package is still nowhere to found, please email arealperson@credobeauty.com. We will start an investigation with UPS. Please allow 10 days until the investigation is closed. At which point, we will either refund you in full or ship you a new order.

What forms of payment do you accept?

Our brick and mortar locations are cash-free! Online and in-store, we accept debit cards, Visa, MasterCard, Discover and American Express. We do not accept international credit cards.

Do you offer discounts or other promotions?

We may offer discounts and other promotions from time to time, so be sure to sign up for emails to receive notifications!
Our promotions are limited time only and cannot be applied to past orders.
All marked down merchandise is final sale and cannot be returned.

Can you send me samples to try?

We love to spoil you with three samples in every order. When you add an item to your cart, the sampling screen will slide out from the right side of the screen (on a desktop) and from the bottom of the screen (on a mobile) which allows you to select your three free samples and click “Add to Cart”. Samples that are not added to cart will not be included, nor are we able to reship. To add/edit your sample selections at any time, visit your cart and click “Choose/Change Your Three Free Samples”. We are unable to provide samples that are not included in our sampling boutique, and we are unable to replace samples that arrive damaged.

Do you offer gift cards?

Yes, we do! We offer digital cards that can only be used online in the amounts of $10, $25, $40, $50, $75, $100, $150 and $200. We also have physical gift cards that can be purchased in-store for any denomination.

How do I sign up for Credo Rewards?

You can sign up for Credo Rewards by simply creating an account or logging in to an existing account. Your Credo Rewards points are tracked by your email address, so don’t worry if you forgot to sign in to make a purchase. Use the same email address you use online for any purchases made in a Credo store.

How do I see my Credo Rewards Point Balance?

Please log in to your CredoBeauty.com account or create an account. Once you are logged in, you can see your points in your account.

I can only see my online transactions in my account, are my store purchases counted in my Credo Rewards points?

Yes! Your online account will only show transaction history for your credobeauty.com purchases, but your points balance does reflect your in-store purchases. If something looks off, please email us at arealperson@credobeauty.com.

Can I link my Credo Rewards online account to my store account?

You will need to use the same email address to check out online as you do in store. All rewards are tied to your email address. If you have only purchased in store, please create an account using the same email address used to purchase in a Credo location.

I’ve shopped in store and definitely have points, but I cannot seem to login. How come?

Even though you may have shopped in store (or online) before, there is a chance you have never formally created an account on our website. Click on “Create an Account” and be sure to use the same email you have used in store. At this point, your points should merge automatically!

Can I consolidate two Credo Rewards accounts?

If you’ve used multiple email addresses on credobeauty.com and Credo store locations, please email us at arealperson@credobeauty.com and include the email addresses you’ve used. Please also identify which email address you’d like to keep as your Credo Rewards address.

What if my Credo Rewards points balance is incorrect?

Please email all questions regarding Credo Rewards points to arealperson@credobeauty.com.

How do I redeem my Credo Rewards points?

Our rewards program allows for you to earn points for in store and online purchases. These points can be used to redeem from a selection of travel sized products for 200 Credo Rewards points or full-sized products for 500 Credo Rewards points. You cannot use your points to redeem any other products that what is available through Credo Rewards. Items redeemed with points cannot be returned or exchanged.
To see what products are offered head to our rewards page.

Does Credo recycle beauty products?

Yes, we do & we can recycle yours as well. Each store has recycle bins provided by TerraCycle. Bring your empty (any brand) beauty products in to us and earn Rewards points. Let’s recycle together and make the world a better place.

Are the products you carry cruelty free?

Yes! All the products we carry are cruelty free.

How do I submit a brand for consideration?

Please email all brand submissions to submissions@credobeauty.com Please allow up to 4 weeks for a response.

Who do I contact for marketing collaborations?

Please send all emails regarding marketing events or Instagram collaborations to marketing@credobeauty.com. Please allow up to two weeks for a response.

How do I become part of your affiliate network?

Please send affiliate requests to affiliates@credobeauty.com.

The frequently asked questions.

Unfortunately, our system only allows one discount per order, as stated in our terms and conditions. Due to the volume of transactions during our Friends & Family sale, we are unable to accommodate individual requests or exceptions. If you have another discount code that you would like to use, please feel free to use it towards a future purchase.

Unfortunately, we are unable to apply discounts or promo codes retroactively as sales and promotions are for a limited time only. While we would love to be able to provide a discount for everyone who placed their order before a sale or promotion, we do have to set some guidelines to ensure consistency and fairness to all customers. We hope that you can understand.

Gift cards are excluded from all sales, promotions (with a qualifier) and discount codes.

If your order falls below $50 after you have entered the discount code, free shipping no longer applies. Your order must be over $50 after discounts have been entered and applied. We are unable to apply another discount code to enable free shipping, as stated in our terms and conditions.

We love the products we offer, but, if something just isn’t for you, we have a return policy that is easy for our customers. Purchases made online can be returned within 30 days of receipt, back to the original method of payment. We do not accept returns on Last Call items or items that have been substantially used.

We love the products we offer, but, if something just isn’t for you, we have a return policy that is easy for our customers. Purchases made in store can be returned within 30 days of purchase. Please have your receipt of purchase in hand or, if you have created an account with us, we can look up your date of purchase. For items that are sealed and unused, a full refund will be given to the original method of payment. For items that are gently used, store credit will be given.

Once the order has been placed, we cannot cancel or edit the order in any way. We cannot add or delete items from the order nor can we change the address entered at the time of order placement.

No, all Last Call items or marked down merchandise is final sale and cannot be returned or refunded.

To initiate a return purchased online, please send an email to arealperson@credobeauty.com. Shipping charges incurred for returning any items will be the responsibility of the customer. All returns will need be sent to our warehouse located in New Jersey.

At this time, we are not able to process online exchanges.

We do accept online returns at our brick and mortar locations. Please be sure to bring your order number & the items that you are returning so our team can take care of you properly. Please allow 24 hours for the return to be processed. The refund will be issued to the original form of payment. We will send an email notification letting you know your refund has been processed.

Items purchased in-store must be returned within 30 days of purchase. Please have your receipt of purchase in hand or, if you have created an account with us, we can look up your date of purchase. For items that are sealed and unused, a full refund will be given to the original method of payment. For items that are gently used, store credit will be given.

If you received the wrong item or an item is missing, please contact arealperson@credobeauty.com. If your items arrived damaged, please contact arealperson@credobeauty.com and include a photo of the damaged item.

When returning an item back to our warehouse, please allow up to 15 days for our warehouse to receive and process your refund. You will receive an email notification letting you know your refund has been processed.

While we will give you a full refund for your product, unused or gently used, we are unable to refund shipping costs.

All in-stock orders will be processed within 24 hours of placement Monday- Friday 1pm EST. If you place an order after 1pm EST on a Friday, your order will fulfilled on that following Monday.

If we cannot fulfill your order completely, we will email you to let you know that certain item(s) are on backorder. Your credit card will be refunded for the backordered item(s).

Orders are shipped via UPS. Please note that UPS does not deliver to PO Boxes.

All orders placed over $50.00, ship for free. Orders under $50.00 will incur an $8.50 shipping charge for UPS ground transportation.

We ship within the United States including Hawaii and Alaska. We cannot ship to Puerto Rico, Canada or internationally.

Once a package has been shipped, you will receive an email notification with your UPS tracking number.

First, check with a neighbor to see if they signed for you or check in various places on your porch/doorway. You would be surprised to know how many missing packages have been found behind a planter. If the package is still nowhere to found, please email arealperson@credobeauty.com. We will start an investigation with UPS. Please allow 10 days until the investigation is closed. At which point, we will either refund you in full or ship you a new order.

Our brick and mortar locations are cash-free! Online and in-store, we accept debit cards, Visa, MasterCard, Discover and American Express. We do not accept international credit cards.

We may offer discounts and other promotions from time to time, so be sure to sign up for emails to receive notifications!
Our promotions are limited time only and cannot be applied to past orders.
All marked down merchandise is final sale and cannot be returned.

We love to spoil you with three samples in every order. When you add an item to your cart, the sampling screen will slide out from the right side of the screen (on a desktop) and from the bottom of the screen (on a mobile) which allows you to select your three free samples and click “Add to Cart”. Samples that are not added to cart will not be included, nor are we able to reship. To add/edit your sample selections at any time, visit your cart and click “Choose/Change Your Three Free Samples”. We are unable to provide samples that are not included in our sampling boutique, and we are unable to replace samples that arrive damaged.

Yes, we do! We offer digital cards that can only be used online in the amounts of $10, $25, $40, $50, $75, $100, $150 and $200. We also have physical gift cards that can be purchased in-store for any denomination.

You can sign up for Credo Rewards by simply creating an account or logging in to an existing account. Your Credo Rewards points are tracked by your email address, so don’t worry if you forgot to sign in to make a purchase. Use the same email address you use online for any purchases made in a Credo store.

Please log in to your CredoBeauty.com account or create an account. Once you are logged in, you can see your points in your account.

Yes! Your online account will only show transaction history for your credobeauty.com purchases, but your points balance does reflect your in-store purchases. If something looks off, please email us at arealperson@credobeauty.com.

You will need to use the same email address to check out online as you do in store. All rewards are tied to your email address. If you have only purchased in store, please create an account using the same email address used to purchase in a Credo location.

Even though you may have shopped in store (or online) before, there is a chance you have never formally created an account on our website. Click on “Create an Account” and be sure to use the same email you have used in store. At this point, your points should merge automatically!

If you’ve used multiple email addresses on credobeauty.com and Credo store locations, please email us at arealperson@credobeauty.com and include the email addresses you’ve used. Please also identify which email address you’d like to keep as your Credo Rewards address.

Please email all questions regarding Credo Rewards points to arealperson@credobeauty.com.

Our rewards program allows for you to earn points for in store and online purchases. These points can be used to redeem from a selection of travel sized products for 200 Credo Rewards points or full-sized products for 500 Credo Rewards points. You cannot use your points to redeem any other products that what is available through Credo Rewards. Items redeemed with points cannot be returned or exchanged.
To see what products are offered head to our rewards page.

Yes, we do & we can recycle yours as well. Each store has recycle bins provided by TerraCycle. Bring your empty (any brand) beauty products in to us and earn Rewards points. Let’s recycle together and make the world a better place.

Yes! All the products we carry are cruelty free.

Please email all brand submissions to submissions@credobeauty.com Please allow up to 4 weeks for a response.

Please send all emails regarding marketing events or Instagram collaborations to marketing@credobeauty.com. Please allow up to two weeks for a response.

Please send affiliate requests to affiliates@credobeauty.com.

CHOOSE YOUR 3 FREE SAMPLES