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1-844-MYCREDO (1-844-692-7336)

Monday-Friday 9am-5pm PST

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FAQs

Curious about an ingredient? Need a product recommendation? Have a general question? We have answers and are excited to share them.

Contact a Credo expert at: arealperson@credobeauty.com

Or Dial 1-844-MYCREDO (1-844-692-7336) Monday-Friday 10am-5pm PST

 

Frequently Asked Questions

ORDER STATUS & HISTORY

SHIPPING & DELIVERY

RETURNS & EXCHANGES

 

ACCOUNT REGISTRATION & SIGN IN

PROFILE & PASSWORD

FORGOTTEN PASSWORD

The frequently asked questions.
1. Returns & Exchanges
2. Discounts & Promotions
3. Orders & Shipping
4. Credo Loyalty & Points
5. Gift Cards
6. Samples
7. Other

1. Returns & Exchanges

We love the products we offer, but, if something just isn’t for you, we have a return policy that is easy for our customers. Purchases made online can be returned within 30 days of receipt, back to the original method of payment. We do not accept returns on Last Call items or items that have been substantially used.

What's your online return policy?

Purchases made online can be returned within 30 days of receipt, back to the original method of payment. For all online returns, please email arealperson@credobeauty.com with your order number and the item(s) which you are looking to return. Our customer service team will send you a form to include in your shipment. The refund will be processed back to the original form of payment, and we are not able to make any exceptions. Return shipping costs back to our warehouse in New Jersey are the responsibility of the customer.

What’s your in store return policy?

Please have your receipt of purchase in hand or, if you have created an account with us, we can look up your date of purchase. For items that are sealed and unused, a full refund will be given to the original method of payment. For items that are gently used, store credit will be given.

How do I start a return for an online purchase/order?

To initiate a return purchased online, please send an email to arealperson@credobeauty.com. Shipping charges incurred for returning any items will be the responsibility of the customer. All returns will need be sent to our warehouse located in New Jersey.

Can I get my shipping cost refunded?

While we will give you a full refund for your product, unused or gently used, we are unable to refund shipping costs.

Can I exchange items purchased online?

At this time, we are not able to process exchanges for online purchases.

Can I return a purchase made online to a Credo store?

Yes! Please be sure to bring your order number & the items that you are returning so our team can take care of you properly. Please allow 24-48 hours for the return to be processed. The refund will be issued to the original form of payment. You will receive an email notification letting you know your refund has been processed.

How do I return my in-store purchase?

Items purchased in-store must be returned within 30 days of purchase. Please have your receipt of purchase in hand or, if you have created an account with us, we can look up your date of purchase. For items that are sealed and unused, a full refund will be given to the original method of payment. For items that are gently used, store credit will be given.

When can I expect my refund?

When returning an item back to our warehouse, please allow up to 15 days for our warehouse to receive and process your refund. You will receive an email notification letting you know your refund has been processed.

Can Last Call items be returned?

No, all Last Call items or marked down merchandise is final sale and cannot be returned or refunded.

2. Discounts & Promotions

Can I enter multiple discount codes?




Unfortunately, our system only allows one discount per order, as stated in our terms and conditions. If you have another discount code that you would like to use, please feel free to use it towards a future purchase.

Do you offer discounts or other promotions?

We may offer discounts and other promotions from time to time, so be sure to sign up for emails to receive notifications!
Our promotions are limited time only and cannot be applied to past orders.
All marked down merchandise is final sale and cannot be returned. To learn more about our product exclusions, click here.

I signed up for an account with my email but didn’t get a discount code.

Once you sign up for an account on our website, you will automatically be emailed a discount code. Please be sure to check your promotions and spam folders. Be sure to check your email before you place your first order!

I made a purchase a few days before your sale/promotion. Can I have the current discount/promotional gift added anyway?

Unfortunately, we are unable to apply discounts or promo codes retroactively as sales and promotions are for a limited time only. While we would love to be able to provide a discount for everyone who placed their order before a sale or promotion, we do have to set some guidelines to ensure consistency and fairness to all customers. We hope that you can understand.

Are gift cards included in sales, promos and discounts codes?

Gift cards are excluded from all sales, promotions (with a qualifier) and discount codes. To learn more about our promotion exclusions, click here.

My order is over $50, but after entering my discount code, I now have to pay for shipping. How come?

If your order falls below $50 after you have entered the discount code, free shipping no longer applies. Your order must be over $50 after discounts have been entered and applied. We are unable to apply another discount code to enable free shipping, as stated in our terms and conditions.

3. Orders & Shipping

What if I was sent the wrong item or something is missing from my order?



Please contact arealperson@credobeauty.com with your order number and our customer service team will remedy this for you and make sure you receive the correct items.

What if an item arrived broken or damaged?

Please email arealperson@credobeauty.com and include a photo of the item and a description of the damage. Please keep our environment in mind, and respect that we only send out replacements if a product is damaged to the point that it is unusable.

Can I cancel or change my order/shipping address?

An order cannot be cancelled after it has been placed and you have confirmation. We are not able to make any exceptions.

Additionally, we are not able to edit or modify orders in any way after they have been placed, including shipping address. If you made a mistake in your order, please email arealperson@credobeauty.com when you receive it and we will work out a return or other solution.

When will my order ship?

All in-stock orders will be processed within 24 hours of placement Monday- Friday 1pm EST. If you place an order after 1pm EST on a Friday, your order will fulfilled on that following Monday. Please keep in mind that this may change or be delayed during holidays and holiday weekends.

What if an item I ordered is on back order?

If we cannot fulfill your order completely, we will email you to let you know that certain item(s) are on backorder. Your credit card will be refunded for the backordered item(s).

Do you ship to PO Boxes?

Unfortunately, UPS is not unable to deliver to PO Boxes. If you enter a PO Box address, your order will be automatically cancelled and refunded.

What shipping company do you use?

Orders are shipped via UPS.

How much does shipping cost?

All orders placed over $50.00, ship for free. Orders under $50.00 will incur an $8.50 shipping charge for UPS ground transportation.

Where do you ship? Do you ship Internationally?

We ship within the United States including Hawaii and Alaska. We cannot ship to Puerto Rico, Canada or internationally.

Where is my order?

Once a package has been shipped, you will receive an email notification with your UPS tracking number. If you have not received the email (even in your “promotions” or “spam” folders), please email arealperson@credobeauty.com and we can help troubleshoot.

Where is your warehouse located?

Our warehouse is located in New Jersey.

Can I place a phone order through one of the stores?

Yes! We recommend this if you need your items quickly and do not live near our warehouse in New Jersey.

What if something I ordered is back ordered or out of stock?

If we cannot fulfill your order completely, we will email you to let you know that certain item(s) are on backorder. Your credit card will be refunded for the backordered item(s).

I received a notification that my order was delivered, but I don't see it at my house.

First, check with a neighbor to see if they signed for you or check in various places on your porch/doorway. You would be surprised to know how many missing packages have been found behind a planter. If the package is still nowhere to found after 24 hours of the attempted delivery time, please email arealperson@credobeauty.com.

What forms of payment do you accept?

Our brick and mortar locations are cash-free! Online and in-store, we accept debit cards, Visa, MasterCard, Discover and American Express. We do not accept international credit cards.

4. Credo Loyalty & Points

$1.00 spent = 1 point earned

How do I sign up for Credo Rewards?

You can sign up for Credo Rewards by simply creating an account or logging in to an existing account. Your Credo Rewards points are tracked by your email address, so don’t worry if you forgot to sign in to make a purchase. Use the same email address you use online for any purchases made in a Credo store and your points will automatically merge.

How do I see my Credo Rewards Point Balance?

Please log in to your CredoBeauty.com account or create an account. Once you are logged in, you can see your points in your account.

I can only see my online transactions in my account, are my store purchases counted in my Credo Rewards points?

Yes! Your online account will only show transaction history for your credobeauty.com purchases, but your points balance does reflect your in-store purchases. If something looks off, please email us at arealperson@credobeauty.com.

Can I link my Credo Rewards online account to my store account?

You will need to use the same email address to check out online as you do in store. All rewards are tied to your email address. If you have only purchased in store, please create an account using the same email address used to purchase in a Credo location.

I’ve shopped online/in store and definitely have points, but I cannot seem to login. How come?

Even though you may have shopped in store (or online) before, there is a chance you have never formally created an account on our website. Yes, even you get our emails about your points balance! Click on “Create an Account” and be sure to use the same email you have used in store.

Can I consolidate two Credo Rewards accounts?

If you’ve used multiple email addresses on credobeauty.com and Credo store locations, please email us at arealperson@credobeauty.com and include the email addresses you’ve used. Please also identify which email address you’d like to keep as your Credo Rewards address.

What if my Credo Rewards points balance is incorrect?

Please email all questions regarding Credo Rewards points to arealperson@credobeauty.com.

How do I redeem my Credo Rewards points?

Our rewards program allows for you to earn points for in store and online purchases. These points can be used to redeem from a selection of travel sized products for 200 Credo Rewards points or full-sized products for 500 Credo Rewards points. To see what products are offered head to our rewards page.

5. Gift Cards

Do you offer gift cards?



We have E Gift cards which are only valid for online purchases. When you purchase an E gift card, it will be sent to your email and you can simply forward the email to your recipient or print out the card.

We also have physical gift cards which are only valid for in store purchases which can be purchased through our retail locations. These are also valid towards beauty bar appointments and spa treatments

6. Samples

Can you send me samples to try?



We love to spoil you with three samples in every order. When you add an item to your cart, the sampling screen will slide out from the right side of the screen (on a desktop) and from the bottom of the screen (on a mobile) which allows you to select your three free samples and click “Add to Cart”. Samples that are not added to cart will not be included, nor are we able to reship. To add/edit your sample selections at any time, visit your cart and click “Choose/Change Your Three Free Samples”. We are unable to provide samples that are not included in our sampling boutique, and we are unable to replace samples that arrive damaged.

I’d like to try something specific. Can you send a sample to me?

We offer samples of anything you’d like from all of our retail locations! Unfortunately at this time we are unable to send custom samples with online orders.

Can I add samples to my order?

You have the option of choosing up to 3 samples with every order. The samples options appear in the quick cart view on the right side of the screen on a desktop and from the bottom on a mobile device. We unfortunately are unable to provide samples that are not included in our sampling boutique, and we are unable to replace samples that arrive damaged.

7. Other

Does Credo recycle beauty products?



Yes, we do & we can recycle yours as well. Each store has recycle bins provided by TerraCycle. Bring your empty (any brand, from Credo or not) beauty products in to us and earn Rewards points. You will receive 10 points per full size product. Please note, all products must be empty, and we cannot accept aerosols, perfume, nail polish or nail polish remover.

Are the products you carry cruelty free?

Yes! All the products we carry are cruelty free.

I have some store credit from a return I made in store. Does this transfer to online purchases?

Unfortunately, at this time there is no way to transfer store credit to your online account. If you would like to use your store credit but are unable to make it into a store, we suggest that you place a phone order through one of our stores, and they can charge you using your store credit. The store will then send your items directly.

Do you offer your products on wholesale?

No. For all wholesale inquiries we recommend that you reach out to the brand directly.

I’m interested in having my brand in Credo! How do I submit a brand for consideration?

Please email all brand submissions to submissions@credobeauty.com

Who do I contact for marketing collaborations?

Please send all emails regarding marketing events or Instagram collaborations to marketing@credobeauty.com.

How do I become part of your affiliate network?

Please send affiliate requests to affiliates@credobeauty.com.

The frequently asked questions.
1. Returns & Exchanges
2. Discounts & Promotions
3. Orders & Shipping
4. Credo Loyalty & Points
5. Gift Cards
6. Samples
7. Other

We love the products we offer, but, if something just isn’t for you, we have a return policy that is easy for our customers. Purchases made online can be returned within 30 days of receipt, back to the original method of payment. We do not accept returns on Last Call items or items that have been substantially used.

Purchases made online can be returned within 30 days of receipt, back to the original method of payment. For all online returns, please email arealperson@credobeauty.com with your order number and the item(s) which you are looking to return. Our customer service team will send you a form to include in your shipment. The refund will be processed back to the original form of payment, and we are not able to make any exceptions. Return shipping costs back to our warehouse in New Jersey are the responsibility of the customer.

Please have your receipt of purchase in hand or, if you have created an account with us, we can look up your date of purchase. For items that are sealed and unused, a full refund will be given to the original method of payment. For items that are gently used, store credit will be given.

To initiate a return purchased online, please send an email to arealperson@credobeauty.com. Shipping charges incurred for returning any items will be the responsibility of the customer. All returns will need be sent to our warehouse located in New Jersey.

While we will give you a full refund for your product, unused or gently used, we are unable to refund shipping costs.

At this time, we are not able to process exchanges for online purchases.

Yes! Please be sure to bring your order number & the items that you are returning so our team can take care of you properly. Please allow 24-48 hours for the return to be processed. The refund will be issued to the original form of payment. You will receive an email notification letting you know your refund has been processed.

Items purchased in-store must be returned within 30 days of purchase. Please have your receipt of purchase in hand or, if you have created an account with us, we can look up your date of purchase. For items that are sealed and unused, a full refund will be given to the original method of payment. For items that are gently used, store credit will be given.

When returning an item back to our warehouse, please allow up to 15 days for our warehouse to receive and process your refund. You will receive an email notification letting you know your refund has been processed.

No, all Last Call items or marked down merchandise is final sale and cannot be returned or refunded.




Unfortunately, our system only allows one discount per order, as stated in our terms and conditions. If you have another discount code that you would like to use, please feel free to use it towards a future purchase.

We may offer discounts and other promotions from time to time, so be sure to sign up for emails to receive notifications!
Our promotions are limited time only and cannot be applied to past orders.
All marked down merchandise is final sale and cannot be returned. To learn more about our product exclusions, click here.

Once you sign up for an account on our website, you will automatically be emailed a discount code. Please be sure to check your promotions and spam folders. Be sure to check your email before you place your first order!

Unfortunately, we are unable to apply discounts or promo codes retroactively as sales and promotions are for a limited time only. While we would love to be able to provide a discount for everyone who placed their order before a sale or promotion, we do have to set some guidelines to ensure consistency and fairness to all customers. We hope that you can understand.

Gift cards are excluded from all sales, promotions (with a qualifier) and discount codes. To learn more about our promotion exclusions, click here.

If your order falls below $50 after you have entered the discount code, free shipping no longer applies. Your order must be over $50 after discounts have been entered and applied. We are unable to apply another discount code to enable free shipping, as stated in our terms and conditions.



Please contact arealperson@credobeauty.com with your order number and our customer service team will remedy this for you and make sure you receive the correct items.

Please email arealperson@credobeauty.com and include a photo of the item and a description of the damage. Please keep our environment in mind, and respect that we only send out replacements if a product is damaged to the point that it is unusable.

An order cannot be cancelled after it has been placed and you have confirmation. We are not able to make any exceptions.

Additionally, we are not able to edit or modify orders in any way after they have been placed, including shipping address. If you made a mistake in your order, please email arealperson@credobeauty.com when you receive it and we will work out a return or other solution.

All in-stock orders will be processed within 24 hours of placement Monday- Friday 1pm EST. If you place an order after 1pm EST on a Friday, your order will fulfilled on that following Monday. Please keep in mind that this may change or be delayed during holidays and holiday weekends.

If we cannot fulfill your order completely, we will email you to let you know that certain item(s) are on backorder. Your credit card will be refunded for the backordered item(s).

Unfortunately, UPS is not unable to deliver to PO Boxes. If you enter a PO Box address, your order will be automatically cancelled and refunded.

Orders are shipped via UPS.

All orders placed over $50.00, ship for free. Orders under $50.00 will incur an $8.50 shipping charge for UPS ground transportation.

We ship within the United States including Hawaii and Alaska. We cannot ship to Puerto Rico, Canada or internationally.

Once a package has been shipped, you will receive an email notification with your UPS tracking number. If you have not received the email (even in your “promotions” or “spam” folders), please email arealperson@credobeauty.com and we can help troubleshoot.

Our warehouse is located in New Jersey.

Yes! We recommend this if you need your items quickly and do not live near our warehouse in New Jersey.

If we cannot fulfill your order completely, we will email you to let you know that certain item(s) are on backorder. Your credit card will be refunded for the backordered item(s).

First, check with a neighbor to see if they signed for you or check in various places on your porch/doorway. You would be surprised to know how many missing packages have been found behind a planter. If the package is still nowhere to found after 24 hours of the attempted delivery time, please email arealperson@credobeauty.com.

Our brick and mortar locations are cash-free! Online and in-store, we accept debit cards, Visa, MasterCard, Discover and American Express. We do not accept international credit cards.

$1.00 spent = 1 point earned

You can sign up for Credo Rewards by simply creating an account or logging in to an existing account. Your Credo Rewards points are tracked by your email address, so don’t worry if you forgot to sign in to make a purchase. Use the same email address you use online for any purchases made in a Credo store and your points will automatically merge.

Please log in to your CredoBeauty.com account or create an account. Once you are logged in, you can see your points in your account.

Yes! Your online account will only show transaction history for your credobeauty.com purchases, but your points balance does reflect your in-store purchases. If something looks off, please email us at arealperson@credobeauty.com.

You will need to use the same email address to check out online as you do in store. All rewards are tied to your email address. If you have only purchased in store, please create an account using the same email address used to purchase in a Credo location.

Even though you may have shopped in store (or online) before, there is a chance you have never formally created an account on our website. Yes, even you get our emails about your points balance! Click on “Create an Account” and be sure to use the same email you have used in store.

If you’ve used multiple email addresses on credobeauty.com and Credo store locations, please email us at arealperson@credobeauty.com and include the email addresses you’ve used. Please also identify which email address you’d like to keep as your Credo Rewards address.

Please email all questions regarding Credo Rewards points to arealperson@credobeauty.com.

Our rewards program allows for you to earn points for in store and online purchases. These points can be used to redeem from a selection of travel sized products for 200 Credo Rewards points or full-sized products for 500 Credo Rewards points. To see what products are offered head to our rewards page.



We have E Gift cards which are only valid for online purchases. When you purchase an E gift card, it will be sent to your email and you can simply forward the email to your recipient or print out the card.

We also have physical gift cards which are only valid for in store purchases which can be purchased through our retail locations. These are also valid towards beauty bar appointments and spa treatments



We love to spoil you with three samples in every order. When you add an item to your cart, the sampling screen will slide out from the right side of the screen (on a desktop) and from the bottom of the screen (on a mobile) which allows you to select your three free samples and click “Add to Cart”. Samples that are not added to cart will not be included, nor are we able to reship. To add/edit your sample selections at any time, visit your cart and click “Choose/Change Your Three Free Samples”. We are unable to provide samples that are not included in our sampling boutique, and we are unable to replace samples that arrive damaged.

We offer samples of anything you’d like from all of our retail locations! Unfortunately at this time we are unable to send custom samples with online orders.

You have the option of choosing up to 3 samples with every order. The samples options appear in the quick cart view on the right side of the screen on a desktop and from the bottom on a mobile device. We unfortunately are unable to provide samples that are not included in our sampling boutique, and we are unable to replace samples that arrive damaged.



Yes, we do & we can recycle yours as well. Each store has recycle bins provided by TerraCycle. Bring your empty (any brand, from Credo or not) beauty products in to us and earn Rewards points. You will receive 10 points per full size product. Please note, all products must be empty, and we cannot accept aerosols, perfume, nail polish or nail polish remover.

Yes! All the products we carry are cruelty free.

Unfortunately, at this time there is no way to transfer store credit to your online account. If you would like to use your store credit but are unable to make it into a store, we suggest that you place a phone order through one of our stores, and they can charge you using your store credit. The store will then send your items directly.

No. For all wholesale inquiries we recommend that you reach out to the brand directly.

Please email all brand submissions to submissions@credobeauty.com

Please send all emails regarding marketing events or Instagram collaborations to marketing@credobeauty.com.

Please send affiliate requests to affiliates@credobeauty.com.