We offer free U.S. ground shipping on orders over $50. You must have $50 of pre-tax, post-discount merchandise in your cart to qualify for free standard shipping. Know that using discount and coupon codes may exclude your order from free shipping unless specified. We don't ship outside the USA, yet.
THE WAITING GAME
We keep everything as simple & clean as possible:
Orders placed Monday through Friday are shipped within 24 hours. Those placed Saturday and Sunday are processed the following Monday. If there’s any delay in your shipment, or if an item is temporarily out of stock, we’ll let you know right away via email or telephone. If you order more than one item, and one or more of your items are back-ordered, your in-stock item(s) will be held until your back-ordered item(s) become available. Once your package leaves our shipping facility, we are no longer responsible for the package.
We do not ship to PO Boxes.
We do not ship on the following major holidays:
THE WHOLE PACKAGE
We like to keep the earth as clean as we like to keep your face. So, your order will be delivered in a recyclable corrugated box. Inside, you’ll find something beautiful, covered in Green Wrap – protective, eco-friendly cushioning that is 100% recyclable. You can even reuse it yourself. This is just part of our commitment to sustainability.SAMPLES
We love to spoil you with samples in every order. When you add an item to your cart, our sampling screen will pop up that allows you to select your three free samples and click “Add to Cart”. Samples that are not added to cart will not be included, nor are we able to reship. To add/edit your sample selections at any time, visit your cart and click “Choose/Change Your Three Free Samples”.
We are unable to provide samples that are not included in our sampling boutique, and we are unable to replace samples that arrive damaged.IS IT HERE YET?
Orders are shipped via UPS. If a shipment has been delivered, but it’s not in your hands, the responsibility is yours. So check with a neighbor to see if they signed for you. If you refuse to accept a delivery, you are responsible for the original shipping charges and the cost of returning the package to Credo. This amount will be deducted from your merchandise refund.Q: QUESTIONS?
A: Email us anytime at firstname.lastname@example.org
Or call us. It’s nice to hear your voice. Mon-Fri, 10am-5pm PST. 1-844-MYCREDO (1-844-692-7336)