Contact us - Credo

Contact us

This ingredient does what? Which first, cleanser or toner? Can I eat cake for breakfast?
Whatever the question, we’re here to answer.

Too much to type?
1-844-MYCREDO (1-844-692-7336)
Monday-Friday 10am-5pm PST

Too tired to talk?
arealperson@credobeauty.com


FREQUENTLY ASKED QUESTIONS 

Order Status & History

If you created an account at checkout, please Login here to see.

If not, you can use the link in your email receipt to check your order status.

Shipping & Delivery

Information is here

Returns & Exchanges

Our Policy

We love the products we offer, but, if something just isn’t for you, we have a return policy that is easy for our customers. 

Online Purchases: You have up to 30 days from the date of receipt to return any item for a refund on your credit card. We are not able to provide exchanges for online purchases and we can not refund any item that has been substantially used. We cannot accept returns on promotional items. Please email arealperson@credobeauty.com to receive your Return Order Form.  Shipping charges for returned items will be the responsibility of the customer.  Sorry, we can not accept any online returns in our retail locations.

In-Store Purchases:  If you purchased in the store, we ask only that the products be returned in an unused, sell-able condition and please have your sales receipt in hand otherwise store credit will be issued. Purchases made in cash at our retail locations will be refunded in the form of a gift card.  

How To Return an Item?

To initiate your return, please email arealperson@credobeauty.com

Know that we’re unable to accept returns for orders that are damaged or missing in transit. If we do receive a damaged item we’ll be in touch.

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