Contact us - Credo

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This ingredient does what? Which first, cleanser or toner? Can I eat cake for breakfast?
Whatever the question, we’re here to answer.

Too much to type?
1-844-MYCREDO (1-844-692-7336)
Monday-Friday 10am-5pm PST

Too tired to talk?
arealperson@credobeauty.com


FREQUENTLY ASKED QUESTIONS 

Order Status & History

If you created an account at checkout, please Loginhere to see.

If not, you can use the link in your email receipt to check your order status.

Shipping & Delivery

Information is here

We do not ship to PO Boxes.

Returns & Exchanges

Our Policy

We love the products we offer, but, if something just isn’t for you, we have a return policy that is easy for our customers. 

Online Purchases:You have up to 30 days from the date of receipt to return any item for a refund to your original method of payment. We do not offer exchanges for online purchases. We cannot refund any item that has been substantially used. To initiate your return, please send an email to arealperson@credobeauty.com. Shipping charges incurred for returning any items will be the responsibility of the customer. Online purchases cannot be returned to in-store.

In-Store Purchases:  If you purchased in-store, please have your receipt of purchase in hand. For items that are sealed and unused, a full refund will be given to the original method of payment. For items that are gently used, store credit will be given.

All marked down merchandise is final sale and cannot be returned. 

How To Return an Item?

To initiate your return, please email arealperson@credobeauty.com, including your order number and which items you would like to return.

Please know that we’re unable to replace items that are damaged or missing in transit. 

Our preferred shipping partner for returned items is UPS.

Discounts & Promotions

We may offer discounts and other promotions from time to time, so be sure to sign up for email to receive notifications! These brands and products are excluded from any discounts: Credo Gift Cards, Sale Items, In Fiore, Josh Rosebrook and KYPRIS Beauty.

All marked down merchandise is final sale and cannot be returned. 

Samples

We love to spoil you with samples in every order. When you add an item to your cart, our sampling screen will pop up that allows you to select your three free samples and click “Add to Cart”. Samples that are not added to cart will not be included, nor are we able to reship. To add/edit your sample selections at any time, visit your cart and click “Choose/Change Your Three Free Samples”.  

We are unable to provide samples that are not included in our sampling boutique, and we are unable to replace samples that arrive damaged.

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Brand Submissions

For your brand to be considered, please email submissions@credobeauty.com

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CHOOSE YOUR 3 FREE SAMPLES