Privacy policy

Last reviewed: November 21, 2023

Introduction 

Eco-Chic, LLC d/b/a Credo ("Company" or "We") respect your privacy and are committed to protecting it through our compliance with this policy. 

This policy describes the types of information we may collect from you or that you may provide when you visit the website credobeauty.com (our "Website") and our practices for collecting, using, maintaining, protecting, and disclosing that information. 

This policy applies to information we collect: 

• On this Website. 
• In email, text, and other electronic messages between you and this Website. 
• Through mobile and desktop applications you download from this Website, which provide dedicated non-browser-based interaction between you and this Website. 
• When you interact with our advertising and applications on third-party websites and services, if those applications or advertising include links to this policy. 

It does not apply to information collected: 

• Through other means, including on any other website operated by Company or any third party (including our affiliates and subsidiaries); or 
• By any third party (including our affiliates and subsidiaries), including through any application or content (including advertising) that may link to or be accessible from or on the Website. 

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Website. By accessing or using this Website, you agree to this privacy policy. This policy may change from time to time (see Changes to Our Privacy Policy). Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates. 

Children Under the Age of 16 

Our Website is not intended for persons under 16 years of age. No one under age 16 may provide any information to or on the Website. We do not knowingly collect personal information from children under 16. If you are under 16, do not use or provide any information on this Website or on or through any of its features. If we learn we have collected or received personal information from anyone under 16 without verification of parental consent, we will make reasonable efforts to delete that information from our records. If you are the parent or guardian of a person between the ages of 13 and 15, please inform us at arealperson@credobeauty.com so that we may discuss with you whether you wish to provide affirmative authorization (the "right to opt-in") for us to sell information based on your child’s use of the Website and its features. We also recommend that parents monitor their children’s Internet activities and learn and employ software or other tools that can help their children enjoy their online experience without compromising their personal safety or allowing them to use the Internet in a manner inconsistent with their parent/guardian’s preferences. 

If you believe we might have any information from or about a child under 16, please contact us at: 

5214F Diamond Heights Blvd., Unit 1558 
San Francisco, CA 94131 

arealperson@credobeauty.com 

(844) 692-7336 

Information We Collect About You and How We Collect It 

We collect several types of information from and about users of our Website, including information: 

• By which you may be personally identified, such as name, postal address, e-mail address, telephone number, credit card number, user name, date of birth, or any other identifier by which you may be contacted online or offline ("personal information"); 
• That is about you but individually does not identify you, such as how many orders come from a particular location; and/or 
• About your internet connection, the equipment you use to access our Website, and usage details (for example, the duration of a page visit). 

In connection with our product review system, you might provide other voluntary personal information including your: 

• Age range 
• Skin tone 
• Skin color  

We collect this information: 

• Directly from you when you choose to participate in our offers and programs or when you otherwise provide information directly to us, including when you register with us, purchase products, review products, participate in our interactive features or otherwise interact with us on the Website. 
• Automatically as you navigate through the site. Information collected automatically may include usage details, IP addresses, and information collected through cookies, web beacons, and other tracking technologies. 
• From third parties, for example, our business partners. 

Information You Provide to Us.  

The information we collect on or through our Website may include: 

• Information that you provide by filling in forms on our Website. This includes information provided at the time of registering to use our Website, subscribing to our service, posting material, or requesting further services. We may also ask you for information when you enter a contest or promotion sponsored by us, and when you report a problem with our Website. 
• Records and copies of your correspondence (including email addresses), if you contact us. 
• Your responses to surveys that we might ask you to complete for research purposes. 
• Details of transactions you carry out through our Website and of the fulfillment of your orders. You may be required to provide financial information before placing an order through our Website. 
• Your search queries on the Website. 

You also may provide information to be published or displayed (hereinafter, "posted") on public areas of the Website, or transmitted to other users of the Website or third parties (collectively, "User Contributions"). Your User Contributions are posted on and transmitted to others at your own risk. Although we limit access to certain pages, please be aware that no security measures are perfect or impenetrable. Additionally, we cannot control the actions of other users of the Website with whom you may choose to share your User Contributions. Therefore, we cannot and do not guarantee that your User Contributions will not be viewed by unauthorized persons. 

Non-Personal Information  

In addition, we may also collect non-personally identifiable information, such as IP addresses (which identify your device), pages viewed, computer type, screen resolution, operating system version, Internet browser type and version, information collected through cookies, pixel tags, web beacons, and other technologies, and other data (“Non-Personal Information”). Because Non-Personal Information does not personally identify you, we may collect, use and disclose Non-Personal Information for any purpose. Non-Personal Information will be retained only for so long as to fulfill a legitimate business need. 

Aggregate Information  

We may aggregate personal information so that the aggregated information does not personally identify you or anyone else, such as by using personal information to calculate the percentage of our customers who live in a particular area (“Aggregate Information”). In some instances, we may combine Non-Personal Information with personal information (such as combining your name with your geographical location). If we combine any Non-Personal Information with personal information, the combined information will be treated by us as personal information as long as it is combined, and may aggregate any information collected in a manner which does not identify any individual. 

Information We Collect Through Automatic Data Collection Technologies. 

As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including: 

• Details of your visits to our Website, including traffic data, location data, logs, and other communication data and the resources that you access and use on the Website. 
• Information about your computer and internet connection, including your IP address, operating system, and browser type. 

The information we collect automatically is only statistical data and does not include personal information, but we may associate it with personal information that you provide to us. It helps us to improve our Website and to deliver a better and more personalized service, including by enabling us to: 

• Estimate our audience size and usage patterns. 
• Store information about your preferences, allowing us to customize our Website according to your individual interests. 
• Speed up your searches. 
• Recognize you when you return to our Website. 

The technologies we use for this automatic data collection may include: 

• Cookies (or browser cookies). “Cookies” are pieces of information that may be placed on your computer by a Website for the purpose of facilitating and enhancing your communication and interaction with that Website. We may use cookies to customize your visit to the Website and for other purposes to make your visit more convenient or to enable us to enhance our service. For example, cookies allow us to select which ads or offers are most likely to appeal to you, based on your interests, preferences, location, or demographic information. Cookies also allow us to keep track of items you add to your shopping cart. Many websites use cookies for these purposes. 

There are several types of cookies, including, for example, browser cookies, session cookies, and persistent cookies. We use different types of cookies on our Website. We use cookies that allow customers and members to remain logged in to our Website, and that recognize your Website preferences and user attributes. The Website also uses cookies to help keep track of items you put into your shopping cart including when you have abandoned your cart and this information is used to determine when to send cart reminder messages via SMS. A cart is considered abandoned within one hour of inactivity/lack of purchase. Once the cart is considered abandoned, an SMS message will be sent as a reminder. 

You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website. 

• As you use the Internet, a trail of electronic information is left at each website you visit. This information, which is sometimes referred to as "clickstream data," can be collected and stored by a website's server. Clickstream data can tell us the type of computer and browsing software you use and the address of the website from which you linked to the website. We may collect and use clickstream data as a form of Aggregate Information to anonymously determine how much time visitors spend on each page of our Website, how visitors navigate throughout the Website, and how we may tailor our web pages to better meet the needs of visitors. This information will be used to improve our Website and our services. Any collection or use of clickstream data will be anonymous and aggregate, and will not intentionally contain any personal information. 
• Site Analytics. We may work with third-party service providers who use the technologies described in this section to conduct website analytics to help us track and understand how visitors use our Website. 

• Social Network and Interactive Tools. Certain features on our Website may give you an opportunity to interact with us and others. These may include blogs, message boards, messaging functionality, chat functionality, and creating community profiles. When you use these features you should be aware that any information you submit, including your name, location and e-mail address, may be publicly available to others. We are not responsible for any information you choose to submit through these interactive features and we strongly discourage you from disclosing any sensitive personal information (such as health or credit card information) through these features. If you use these features, your personal information may remain on the Website even after you cease use of the Website.  

We use cameras in and around our stores and facilities to capture video and images for security purposes. These may include images of persons inside or around our facilities.

Third-Party Use of Cookies and Other Tracking Technologies 

Some content or applications, including advertisements, on the Website are served by third-parties, including advertisers, ad networks and servers, content providers, and application providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our website. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content. 

We do not control these third parties' tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly. For information about how you can opt out of receiving targeted advertising from many providers, see Choices About How We Use and Disclose Your Information. 

How We Use Your Information 

We use information that we collect about you or that you provide to us, including any personal information: 

• To present our Website and its contents to you. 
• To provide you with information, products, or services that you request from us. 
• To fulfill any other purpose for which you provide it. 
• To provide you with notices about your account, including expiration and renewal notices. 
• To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection. 
• To notify you about changes to our Website or any products or services we offer or provide though it. 
• To allow you to participate in interactive features on our Website. 
• In any other way we may describe when you provide the information. 
• For any other purpose with your consent. 

We may also use your information to contact you about our goods and services that may be of interest to you. If you do not want us to use your information in this way, please email us at arealperson@credobeauty.com. For more information, see Choices About How We Use and Disclose Your Information. 

Disclosure of Your Information 

We may disclose aggregated information about our users, and information that does not identify any individual, without restriction. 

We may disclose personal information that we collect or you provide as described in this privacy policy: 

• To our subsidiaries and affiliates. 

• To contractors, service providers, and other third parties we use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them. 
• To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Eco-Chic, LLC d/b/a Credo's assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by Eco-Chic, LLC d/b/a Credo about our Website users is among the assets transferred. 
• To fulfill the purpose for which you provide it. For example, if you give us an email address to use the "email a friend" feature of our Website, we will transmit the contents of that email and your email address to the recipients. 
• With Oracle Advertising (Oracle Data Cloud), which allows us to access data compiled by Oracle so as to improved our interest-based advertising. 
• For any other purpose disclosed by us when you provide the information. 
• With your consent. 

We may also disclose your personal information: 

• To comply with any court order, law, or legal process, including to respond to any government or regulatory request. 
• To enforce or apply our Terms of Use and other agreements, including for billing and collection purposes. 
• If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Eco-Chic, LLC d/b/a Credo, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction. 

The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties. 

Choices About How We Use and Disclose Your Information 

We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information: 

• Tracking Technologies and Advertising. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of this site may then be inaccessible or not function properly. 
• Change your information on our Website. Log in to credobeauty.com using your username and password. o to credobeauty.com/account where you will see the email address we have on file as well as all the address you have shipped to. You can update and delete the addresses through your account. To change your email address, please email: arealperson@credobeauty.com. You cannot change the email address on your account as it is how you log in to your account. To disable your account and remove your email address, email arealperson@credobeauty.com, and we will assist you. 
• Opt Out of Our Loyalty Program. If you have provided an email address to us, you are automatically opted in to our loyalty program. You can opt out of any loyalty email updates by clicking the unsubscribe link at the bottom of the email. To be removed from the loyalty program, email arealperson@credobeauty.com. 
• Opt Out of Our Email Marketing Campaigns. By providing your email address to Credo, you expressly consent to receive emails from us. We may use email to communicate with you, to send information that you have requested or to send information about other products or services developed or provided by us or by other third party manufacturers, services and/or distributors that Credo believes will be of interest to its audience. If you receive an unwanted email from us, though, you can simply reply and ask not to receive future emails. We also give you the option to remove your personal information from our list of active users completely. All unsubscribe or opt-out requests should be sent to us at arealperson@credobeauty.com, and we will process your request within a reasonable time after receipt. This opt out does not apply to information provided to the Company as a result of a product purchase, warranty registration, product service experience, or other transactions. 
• Opt Out of Our Mailing List. Email arealperson@credobeauty.com and we will make a request for your data to be erased from our mailing list. It may take up to 90 days to remove your information from our mailing list.  
• Opt Out of Text/SMS Messages. You may opt-out of text/SMS messages from us at any time. Text the single keyword command STOP to 90658 or click the unsubscribe link (where available) in any text message to cancel. This is the exclusive method for opting out.  You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Credo mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms. 
• Disclosure of Your Information for Third-Party Advertising. We share personal information with Oracle Advertising (Oracle Data Cloud), which allows us to access data compiled by Oracle so as to improved our interest-based advertising. If you do not want us to share your personal information with unaffiliated or non-agent third parties for promotional purposes, you can opt out by accessing the link in the footer of our Website entitled “Do Not Sell My Personal Information.” For information on Oracle Advertising’s opt-out mechanisms and information on how to access the data collected and processed by Oracle Advertising, please visit the Oracle Advertising opt-out and access site, available at: https://datacloudoptout.oracle.com. You can also opt out of receiving targeted ads from members of the Network Advertising Initiative ("NAI") on the NAI's website. 

California residents may have additional personal information rights and choices. Please see Your California Privacy Rights below for more information. 

Nevada residents who wish to exercise their sale opt-out rights under Nevada Revised Statutes Chapter 603A may submit a request to this designated address: Eco-Chic, LLC, Attn: Customer Experience. 5214F Diamond Heights Blvd., Unit 1558, San Francisco, CA 94131 or you may call us at (844) 692-7336. However, please know we do not currently sell data, as defined by that statute, triggering the statute's opt-out requirements. 

Accessing and Correcting Your Information 

You can review and change your personal information by logging into the Website and visiting your account profile page. 

You may also send us an email at atarealperson@credobeauty.com to request access to, correct, or delete any personal information that you have provided to us. We cannot delete your personal information except by also deleting your user account. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect. 

If you delete your User Contributions from the Website, copies of your User Contributions may remain viewable in cached and archived pages, or might have been copied or stored by other Website users. Proper access and use of information provided on the Website, including User Contributions, is governed by our Terms of Use. 

Residents of certain states, such as California, Nevada, Colorado, Virginia, and Utah may have additional personal information rights and choices. Please see Your State Privacy Rights, below, for more information. 

Your California Privacy Rights 

If you are a California resident, California law may provide you with additional rights regarding our use of your personal information. To learn more about your California privacy rights, visit https://credobeauty.com/pages/privacy-policy-ccpa 

Other State Privacy Rights 

State consumer privacy laws may provide their residents with additional rights regarding our use of their personal information. Colorado, Connecticut, Virginia, and Utah each provide their state residents with rights to: 

• Confirm whether we process their personal information. 
• Access and delete certain personal information. 
• Data portability. 
• Opt-out of personal data processing for targeted advertising and sales. 

Colorado, Connecticut, and Virginia also provide their state residents with rights to: 

• Correct inaccuracies in their personal information, taking into account the information's nature processing purpose. 
• Opt-out of profiling in furtherance of decisions that produce legal or similarly significant effects. 

For more information about our loyalty program, please visit this page: https://credobeauty.com/pages/privacy-policy-ccpa 

To exercise any of these rights please email us at arealperson@credobeauty.com. To appeal a decision regarding a consumer rights request write to us at: 

Eco-Chic, LLC 
Attn: Customer Experience 
5214F Diamond Heights Blvd., Unit 1558 
San Francisco, CA 94131 

If your appeal is denied, residents of certain states can contact their attorney general as follows: 

• Virginia Attorney General 
• Colorado Attorney General 
• Connecticut Attorney General 

 

Nevada provides its residents with a limited right to opt-out of certain personal information sales. Residents who wish to exercise this sale opt-out rights may submit a request to this designated address: arealperson@credobeauty.com. 

Visitors From Outside The United States—Cross-Border Transfer 

The Website is hosted in the United States. If you are visiting our Website from outside the United States, your information may be transferred to, stored in, and processed in, the United States or any other country where we or our affiliates, subsidiaries, or third-party service providers maintain facilities. 

By providing us with personal information, you consent to the storage or processing of your personal information in the United States and acknowledge that the personal information will be subject to the laws of the United States, including the ability of governments, courts or law enforcement or regulatory agencies of the United States to obtain disclosure of your personal information. By using the Website and/or providing personal data to us, you also consent to transfer, storage, and processing of your information as described in this Privacy Policy. We will protect the privacy and security of personal information according to this Privacy Policy, regardless of where it is processed or stored. 

The European Commission has not determined that the United States ensures an adequate level of protection for personal information. The data protection and other applicable laws of the United States or other countries may not be as comprehensive as those laws or regulations in your country or may otherwise differ from the data protection or consumer protection laws in your country. Your information may be available to government authorities under lawful orders and law applicable in such jurisdictions. 

We do not knowingly collect or process personal information from individuals residing within the European Union, nor do we ship to countries within the European Union.  

Data Security 

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on our secure servers behind firewalls. Any payment transactions will be encrypted using TLS or similar technology. 

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. We urge you to be careful about giving out information in public areas of the Website like message boards. The information you share in public areas may be viewed by any user of the Website. 

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website. 

Other Websites 

Our Website may contain links to other Websites not maintained by Credo. Other Websites may also reference or link to our Website. The inclusion of a link on the Website does not imply endorsement of the linked site by us. We are not responsible for the privacy practices of websites operated by third parties that are linked to or integrated with our Website, or for the privacy practices of third-party Internet advertising companies. We encourage you to be aware when you leave our Website, or surf the Internet, and to read the privacy statements of each and every Website that you visit. 

Changes to Our Privacy Policy 

It is our policy to post any changes we make to our privacy policy on this page with a notice that the privacy policy has been updated on the Website home page. If we make material changes to how we treat our users' personal information, we will notify you through a notice on the Website home page. The date the privacy policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Website and this privacy policy to check for any changes. 

Contact Information 

To ask questions or comment about this privacy policy and our privacy practices, contact us. 

By mail: 

Eco-Chic, LLC 
Attn: Customer Experience 
5214F Diamond Heights Blvd., Unit 1558 
San Francisco, CA 94131 

By email: arealperson@credobeauty.com 

By our toll-free number: (844) 692-7336 

To register a complaint or concern, please see the dispute resolution procedures in our Terms of Use. If you need to access this Policy in an alternative format due to having a disability, please contact arealperson@credobeauty.com and/or 1-844-692-7336.