Work for Credo
Work for Credo
clean // sustainable // cruelty free
Credo is a trusted voice in an under-regulated beauty industry and a recognized pioneer in clean beauty retail.
Our mission is to change the way people think about what goes into products, onto your skin, and ends up in the environment. Credo carries best-in-clean beauty brands led by fearless change-makers who are here with us to push the status quo, while creating fun, efficacious and innovative beauty products. Join us.
Corporate openings
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Manager, E-Commerce
Location: San Francisco or New York
About Credo Beauty:
Credo, a trusted voice in an under-regulated beauty industry and a recognized pioneer in clean beauty retail, is looking for a E-Commerce Manager. Powered by a deep commitment to healthy beauty, we challenge conventional ingredient standards and believe that consumers should not have to sacrifice their health for substance.
Position Overview:
We are seeking an E-Commerce Manager who is incredibly passionate about e-commerce and has a strong project management mindset. This individual should take great satisfaction in completing tasks and be eager to grow within the role. The ideal candidate thrives on a full plate and enjoys working in a fast-paced environment. The E-Commerce Manager will oversee site operations and merchandising for www.credobeauty.com. This role is pivotal in executing a digital experience strategy that drives revenue and meets brand objectives through new product launches, promotions, site exclusives, and loyalty initiatives. This role is fully remote, ideally based in NYC or SF.
A Day in the Life…
Owning the management of product assortment (core & new), overseeing promotion planning and execution, forecasting daily KPIs and sales performance, and leading the site merchandising strategy to ensure the customer experience is consistent with best practices and optimized based on performance. Must be comfortable working in a fast-paced environment, demonstrating flexibility in anticipating business needs. As an e-commerce retailer, occasional evenings and/or weekend work may be required throughout the year.
Developing a merchandising strategy across all categories and A/B test the strategies. This role will be responsible for optimizing merchandising strategies to raise conversion and increase sales on credobeauty.com as well as on Credo brands.
Accountable for the end-to-end setup of all website products, homepage content updates, and promo code logic setup.
Accountable for all product image and copy updates from brands, including creating deadlines for the creative team, tracking, and updating on Shopify.
Responsible for owning the website navigation and tagging structure. Communicating to all teams when there are changes.
Responsible for tracking that product assets and copy are delivered in a timely manner from brand partners, working closely with merchandising and creative teams to ensure deadlines are met.
Responsible for uploading product reviews and rewards through our loyalty program
Will work collaboratively with marketing to brief all e-commerce specific needs to creative for but not limited to new campaigns, site-wide promotions, GWPS, etc.
Responsible for creating special categories and landing pages for emails, digital ads and trending or popular products.
Conducting weekly and monthly analysis on product sales, product page, and category conversion, homepage engagement, YOY promotional SKU sales, and other merchandising areas and supply cross functional teams with regular updates and optimization recommendations.
Working with consumer care and customer service to resolve issues and keep customers happy.
Reporting and escalating systemic issues as necessary and in a timely manner.
Collaborating closely with key stakeholders across marketing, IT, CRM, PR, merchandising, planning, and finance.
Proposing and defining the roadmap for future partner needs, working closely with any web design agencies or in-house development teams to elevate and personalize customer journey.
QA website for new launches, promotions, and new technology.
Acting as an expert and staying current on E-commerce industry trends, online competitors, and best practices for website merchandising and create a report cadence to communicate key information and enhancement proposals.
We would love to hear from you if you have…
Bachelor’s degree required.
4+ years of relevant experience in e-commerce, ideally with exposure to multi-brand beauty & fashion.
Motivation to be a self-starter, with the ability to work both independently as well as collaboratively with a team-player mindset.
The ability to work efficiently and manage multiple projects simultaneously while under tight deadlines.
A self-starter attitude that is driven by creating growth who can collaborate and work with a wide range of stakeholders, including IT, Marketing Teams, Customer Service, Creative, etc.
The ability to work with cross-functional teams.
The experience working with key partners.
Strong written and verbal communication skills.
Proficiency in analyzing and synthesizing quantitative data.
High organization skills.
Strong time management skills.
Keen intuition and strong initiative with incredible organizational skills, hustle, and impeccable attention to detail.
Experience with analytics platforms.
Proven ability to thrive in fast-paced environments.
To Apply:
If you’re excited about this opportunity and eager to contribute to our mission at Credo Beauty, please submit your resume and a cover letter outlining your relevant experience to work@credobeauty.com
Retail openings
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Clean Beauty Expert
Credo, a trusted voice in an under-regulated beauty industry and a recognized pioneer in clean beauty retail, is looking for a part-time Clean Beauty Expert. Powered by a deep commitment to healthy beauty, we challenge conventional ingredient standards and believe that consumers should not have to sacrifice their health for substance.
Why Join Us?
Our Credo stores offer clients the largest selection of safe clean beauty products. Credo’s mission is to change the way people think about the products they use every day. Credo’s in-store Experts, both makeup artists and estheticians, are informed, passionate advocates for clean beauty and provide exceptional in-store customer service. We’re committed to establishing a workplace in which each person's individuality is valued, appreciated, and acknowledged.
The ideal clean beauty expert is motivated, outgoing and committed to providing outstanding customer service every day. As a clean beauty expert, you are a key team member who inspires and helps our customers become the best version of themselves. You are encouraged to explore, create genuine connections, and help customers discover our amazing clean beauty selections. You’ll love working with our diverse teams and leaders, who really care about your development.
We work closely with all clients to ensure satisfaction through one-on-one skincare and makeup consultations. Our team works cohesively in a beautiful, creative, and inspirational work environment.
A Day in the Life….
Warmly greets and interacts with clients.
Stays informed regarding new or existing products (e.g., their ingredients and benefits) to better serve our clients.
Offers friendly, knowledgeable, and courteous service that always takes priority over other related duties.
Provides enhanced product recommendations based on customer needs or goals.
Educate clients on Credo’s commitment to safety, sustainability, sourcing, ethics, transparency, and ingredients.
Engage with clients through services; mini facials, skincare consultations, and makeup applications. If a licensed esthetician, perform facial waxing services on the selling floor.
Courteously handle sales, refunds, and exchanges using the store point of sale system.
Utilizes a store clientele platform to build relationships. (Credo Live)
Participates in physical inventory preparation, organization, and cycle counting.
Effectively communicates with peers, store managers, customers and in-store brand representatives.
Partners with store leaders to open and close the store per instructed standards.
Maintains the visual merchandising standards by supporting daily cleaning, maintaining stock as well as visual presentations.
Maintains awareness of store sales, store metrics, and personal sales objectives.
Required to lift, move, carry, and organize incoming and outgoing inventory. (up to 50 pounds)
Additional store duties as needed.
Most importantly - HAVE FUN!
We would love to hear from you if you have…
A passion for client services and loves working with people.
Prior customer service experience in retail stores is a must have.
Previous experience in the beauty industry is a plus.
The ability to demonstrate and promote beauty products with various consistencies and fragrance (e.g. how to apply serums or face creams).
A track record of building relationships with customers and team members.
An ability to contribute to a positive and solution oriented work environment and commitment to fostering an inclusive workplace.
An ability to learn and maintain curiosity around product education and makeup/skincare application.
Flexible availability to work days/early evenings, weekends and holidays. Must be able to work at least 1 weekend day.
Strong communication skills, ability to multitask, and comfortability with computer/store systems.
The ability to consistently move around the sales floor for the length of your shift.
The ability to maintain consistency and reliability when working and showing up to your scheduled shifts.
Additional education in esthetics or relevant fields is a plus.
Perks and Benefits..
Our employees are our most important asset and that’s reflected in our benefits. Credo is proud to offer a variety of benefits to support employees and their families, including:
401K (0 vesting and company match)
Sick time off
Part-Time associates: 2 personal days per year
EAP Resources
Training & development offering
Monthly bonus
Associate referral program
Employee discount, free beauty products from brand partners, and more.
A few more important points...
Credo is proud to be an equal opportunity employer (EEO) that welcomes applicants and employees of all genders, races, backgrounds, orientations and nationalities.
The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties and responsibilities for this job.
We encourage candidates to apply even if you don't meet all of the position requirements.
Email us at work@credobeauty.com with the subject “Clean Beauty Expert” Don't forget to tell us a little about yourself.
