Frequently asked questions

Existing Credo customers: Use the same email address you used at checkout. This is the email that received your order confirmations, and logging in with it gives you access to your full order history, reward points, and saved preferences in one place.

First-time shoppers: Use any personal email address to create your account. If you'd like to shop with Shop Pay, we recommend using the email tied to that account for faster, smoother sign-in.

Nothing about your account or order history has changed, just how you log in. Enter the email address associated with your existing account, and we'll send you a one-time verification code. No password required, and no need to reset anything.

Shop login: Start by entering your email, then choose how you'd like to receive your verification code — by text (if you have a phone number on file) or by email. This gives you flexibility to choose your preferred method each time you sign in.

Email login: We send a one-time code straight to your inbox — no password to remember. If it doesn't land in your main inbox within a minute or two, check Promotions or Social tabs, then spam, especially if you've blocked our emails in the past. Adding us to your contacts helps future codes land where you'll see them right away.

A few reasons:
Security — one-time codes are harder to compromise than passwords, and there's nothing for anyone to steal or guess.
Convenience — no passwords to create, remember, or reset.
One place for everything — orders, subscriptions, rewards, and saved items now live together in a single account portal.

No. Credo Beauty accounts no longer use passwords. Every login is verified with a one-time code sent to your email (or phone, if using Shop login).

Wait 1–2 minutes — codes can take a moment to arrive.
Check Promotions, Social, and Spam/Junk folders.
Confirm you're using the correct email address — the one tied to your Credo Beauty account or most recent order.
Add our sender address to your contacts so future codes land in your primary inbox.
Still stuck? Contact our support team and we'll help you get back in.

No — everything tied to your account (orders, rewards, subscriptions, wishlist) carries over automatically. Only the login method has changed.

You will now stay logged in on this device for up to 365 days.

Please note: If you use a private browsing window (like Incognito mode), clear your browser cache/cookies, or have enhanced privacy tracking blockers enabled, you may need to log in again on subsequent visits.