Orders and shipping
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When will my order ship?
All in-stock orders are processed as quickly as possible but can take up to 48 hours to ship. If you place an order after 1pm CST on a Friday, your order will be fulfilled on that following Monday. Please keep in mind that this may change or be delayed during holidays and holiday weekends or due to inclement weather. -
Can I cancel or change my order/shipping address?
An order cannot be cancelled after it has been placed and you have confirmation. We are not able to make any exceptions. Additionally, we are not able to edit or modify orders in any way after they have been placed, including shipping address. If you made a mistake in your order, please email when you receive it and we will work out a return or other solution. -
What shipping company do you use for shipping?
Orders are shipped via DHL, FedEx or USPS depending on the quickest delivery method for your address. Once your order has shipped, you will get a confirmation email with tracking. Please note tracking can take up to 24 hours to show movement. If you received a DHL tracking number, on the DHL tracking page, be on the lookout for the link to the USPS tracking number in which your package will be delivered. -
Where is my order?
Once your package has left our fulfillment center you will immediately receive a shipping confirmation which allows you to track the package right to your door. If you have not received the email (please do check spam/junk/promotions folders), kindly email so that we may look into this for you. *tracking can take up to 8 hours to populate -
I am unable to locate my package.
Should your package declare a delivery confirmation but you are unable to locate it please email us immediately and we will be able to assist you. Any order reported missing 14 days after delivery receipt will not be eligible for a replacement, refund or resolution. Please do not file a claim directly for your missing package. Our Client Experience Team will be able to assist with this process. Filing a claim independently will affect your resolution process and may alter our ability to replace or refund your missing items. -
What if an item arrived broken or damaged?
Please email and include a photo of the item and a description of the damage. All damages need to be reported within 2 weeks of delivery receipt. Please keep our environment in mind, and respect that we only send out replacements if a product is damaged to the point that it is unusable. -
What if I was sent the wrong item or something is missing from my order?
Please contact with your order number and our Client Experience team will remedy this for you and make sure you receive the correct items. -
Why do I have to sign for my package?
Credo wants to ensure every order you make is safely and securely delivered to you. For this reason, all orders with a value of $500 and over will require a signature for delivery. Should you not be there to sign for your package, please find information in the links below on how to obtain your package. Package Sent USPS/DHL: https://www.easyship.com/blog/usps-signature-required Package Sent FedEx: https://www.fedex.com/en-us/delivery-options/signature-services.html If you need any further assistance please email. -
How much does shipping cost?
All orders over $35.00 after discounts have been applied, ship for free. Orders under $35.00 will incur an $8.50 shipping charge for DHL, FedEx or USPS ground transportation. -
Where do you ship? Do you ship Internationally?
We ship within the United States including Hawaii and Alaska. At this time, Credo does not ship Internationally or to Puerto Rico, Canada, Micronesia, Guam, Northern Marina Islands, Palau or US Virgin Islands.
We now ship to PO Boxes. -
May I use a Forwarding Service?
At this time, we are not able to ship any orders to Freight Forwarding Services. -
What forms of payment do you accept?
Credo accepts all major credit cards, PayPal, ShopPay, Apple Pay and AfterPay.
Returns and exchanges
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What's your return policy for online orders?
Purchases made online can be returned within 30 days of delivery. You may initiate your return online here. You will need your order number and the ship to zip code.
You can also bring your product to any Credo store to return it. To return an online purchase in store please bring your order number & the items that you are returning so our team can take care of you properly. The refund will be issued to the original form of payment. You will receive an email notification letting you know your refund has been processed.
Unused or gently used products are eligible for a full refund or credit. Substantially used products are not eligible for a refund or credit. Product condition will be determined in Credo’s sole discretion. Neither items marked as final sale nor Credo reward redemptions (items received as rewards), gift cards or gift with purchases can be returned for store credit, refunded or exchanged.
If you have any questions or need assistance with your return, feel free to contact our customer service team. -
Will my shipping fees be refunded?
Shipping fees cannot be refunded or credited. -
When will I receive my refund for my returned online order?
You will generally receive your refund within 48 hours of the return package being marked as delivered. Returns can take up to 7 business days during peak season and depending on your bank. All returns are processed back to the original method of payment unless store credit is chosen. If the payment for an order was split between an E-gift Card and another method of payment, the return will automatically go back first to the E-gift card with any remainder to the second form of payment. -
Can I edit my return once the return has been placed?
NO EDITS OR CANCELLATIONS can be made to returns once placed. Returns from different orders cannot be combined. Should you have any issues with your return please email us at. Returns are processed daily. Once received you will be issued your refund or credit via email confirmation. -
Is there a fee to return my online order?
Return costs back to our warehouse in Indiana are $5 and will be deducted from the amount of your refund or credit. You will be provided a pre-paid label or USPS QR Code to drop off with your local mail person or Post Office.
If your order was shipped to an APO (Army Post Office), please note that you are responsible for the return label and any associated costs. Credo Beauty is unable to provide prepaid return labels for APO addresses at this time. We recommend using a trackable shipping service to ensure your return is processed smoothly. -
Can I exchange items purchased online?
If you would like to exchange your item(s) please use our return portal here and select the store credit option. You will receive an E Gift Card once your return has been approved. This card can be used on any purchase in the future and does not expire. Not redeemable for cash. Items that are purchased as an exchange can be returned for store credit only. -
What's your return policy for in-store purchases?
Purchases made in-store can be returned within 30 days of purchase. Purchases made online, can be returned in-store within 30 days of delivery. Shipping fees cannot be refunded or credited.
Unused or gently used products are eligible for a full refund or store credit. Substantially used products are not eligible for a refund or store credit. We reserve the right, in our sole discretion, to determine the condition of any returned product. Neither items marked as final sale nor Credo reward redemptions (items received as rewards), gift cards or gift with purchases can be returned for store credit, refunded or exchanged.
In the event that you would like to return a gift, unused or gently used products are eligible for an exchange or credit, with a gift receipt.
To initiate a return that was purchased in store, please contact the store directly to help you with the return process.
Points earned for a purchase that is returned will be deducted from the customer’s rewards account in an amount equal to the points earned for the purchase.
Discounts and promotions
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Can I enter multiple discount codes?
Unfortunately, our system only allows one discount per order, as stated in our terms and conditions. If you have another discount code that you would like to use, please feel free to use it towards a future purchase. -
Do you offer discounts or other promotions?
We may offer discounts and other promotions from time to time, so be sure to sign up for emails to receive notifications. Our promotions are limited time only and cannot be applied to past orders. All marked down merchandise is final sale and cannot be returned. To learn more about our product exclusions, click here. -
I signed up for an account with my email but didn’t get a discount code.
Once you sign up for an account on our website, you will automatically be emailed a discount code. Please be sure to check your promotions and spam folders. Be sure to check your email before you place your first order. You must enter your 10% discount code at checkout for it to apply to your order. -
I made a purchase a few days before your sale/promotion. Can I have the current discount/promotional gift added anyway?
Unfortunately, we are unable to apply discounts or promo codes retroactively as sales and promotions are for a limited time only. While we would love to be able to provide a discount for everyone who placed their order before a sale or promotion, we do have to set some guidelines to ensure consistency and fairness to all customers. We hope that you can understand. -
Are gift cards included in sales, promos and discounts codes?
Gift cards are excluded from all sales, promotions (with a qualifier) and discount codes. To learn more about our promotion exclusions, click here. -
My order is over $35, but after entering my discount code, I now have to pay for shipping. How come?
If your order falls below $35 after you have entered the discount code, free shipping no longer applies. Your order must be over $35 after discounts have been entered and applied. We are unable to apply another discount code to enable free shipping, as stated in our terms and conditions.
Inner Glow Club
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What is the Inner Glow Club?
The Inner Glow Club is Credo Beauty’s loyalty program where you’ll earn points for every purchase, unluck exclusive perks, and so much more. Let’s make beauty brighter together. -
How do I join Credo Beauty’s Inner Glow Club?
You can sign up for Inner Glow Club by simply creating an account or logging in to an existing account. Your Credo Rewards points are tracked by your email address, so don’t worry if you forgot to sign in to make a purchase. Use the same email address you use online for any purchases made in a Credo store and your points will automatically merge. -
How long will I stay in my tier?
Your tier status is based on a rolling 12-month period from the date you qualified. To maintain your Silver status, spend $500 within 12 months of reaching Silver. To maintain your Gold status, spend $1,000 within 12 months of reaching Gold. -
Will my Inner Glow Club points ever expire?
No, your Inner Glow Club points will never expire. -
Will you reward me for returning empties?
Yes, return your clean hard to recycle beauty empties in-store to receive 10 points per product. You can return up to 12 beauty empties per day, with a maximum of 120 points per day. Don’t live near a store? At checkout purchase a prepaid shipping label by choosing add Pact label to your bag. You can send up to 10 empties at a time. You will receive 120 points at the time of purchasing your return shipping label. -
How do I earn points for writing reviews?
Sign into your Credo Beauty account and leave reviews on the product pages for your favorite items. You also will receive emails asking you to leave reviews and will earn rewards points through responding on those emails. For Bronze and Silver members you will receive 50 points per review. For Gold members you will receive 100 points per review. You will receive points for one review per hour. -
Do you have a referral program?
Yes, existing Inner Glow Club members can refer a friend who has never shopped at Credo Beauty. To refer a friend visit our refer a friend page and add in your friends email address. They will get an email inviting them to shop with us and $25 off their first order. They will need to set up an account at this time. Once they make their first purchase you will receive a $25 discount code in your email. These codes cannot be combined with other codes. -
How do I claim rewards?
You can claim rewards in store at checkout. Online visits The Inner Glow Club page to click to redeem product rewards, this is also available in your cart at the bottom of the page. To redeem pay with points discounts choose this option at checkout. On the app you are able to redeem both pay with point discounts and product rewards in cart. -
How do I redeem my birthday reward?
You will receive an email with a discount code on your birthday. Enter this code into checkout to redeem your discount online. To redeem your discount in store please show the code to your boutique associate. This code cannot be combined with other discount codes. -
How do I earn points for following you on Social?
Click to follow on social on the Inner Glow Club page to receive points for following on Instagram. -
What are Double Points Days?
Double Points days happen a few times a year. On these days you will automatically receive double points for every dollar you spend. Bronze members will receive 2 points per dollar, Silver 3 points per dollar and Gold 4 points per dollar. -
How do I get my complimentary express facial and makeup application?
For Gold level, book your service through our online booking program or call the store and upon arrival let the clean beauty expert know that you would like to redeem your loyalty points for the service. -
Where can I go to find all of my Credo Rewards account information?
Your Account Details page has all of your online order history and your current points balance and membership tier status. On this page, you can also redeem points for Rewards and learn more about your Credo Rewards benefits. To access this page, simply log in to your Credo Beauty account. -
How do I see my Inner Glow Club point balance and membership tier status?
Please login to your CredoBeauty.com account or create an account. Once you are logged in, you can see your points and your membership status in your account. -
Can I consolidate two Inner Glow Club accounts?
If you’ve used multiple email addresses on credobeauty.com and Credo store locations, please email us and include the email addresses you’ve used. Please also identify which email address you’d like to keep as your Credo Rewards address. -
What happens to my points if I make a return?
All points earned from the purchase, including bonus points, will be deducted from your account when merchandise is returned that was originally purchased using your Credo Beauty account. -
Can I combine pay with points with other discounts?
No, pay with points is not combinable with other discounts. During discounted time periods the option will be removed from checkout.
Gift Cards
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Do you offer gift cards?
We have E Gift cards and physical gift cards that are valid for both online and in-store purchases. When you purchase an E gift card, you can choose to send it to yourself, somebody else with a gift message or print it. Our physical gift cards can be purchased at our retail locations. These are also valid towards beauty bar appointments and spa treatments.
Submissions
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I'm interested in having my brand in Credo. How do I submit a brand for consideration?
If you are interested in submitting your brand to Credo, please email submissions@credobeauty.com. All submissions must include complete ingredient listings for each product in your assortment in order to be considered, and every product must be compliant with The Dirty List®. Credo strives to have more Black and POC brands represented in our stores and online, so please do share with us this fact if it applies to you.
Other
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Does Credo recycle beauty products?
We're committed to creating a more sustainable beauty industry, and recycling is a key part of this. We’ve founded Pact, a collective not-for-profit recycling program for the beauty industry, by the beauty industry, to create a more sustainable, circular system and reduce cosmetic waste. Recycle these empty items at home in your curbside recycling program: all glass, paper/cardboard, and plastics #1, 2 and 5, when they are the size of a yogurt cup or larger. Bring these empty items to your Credo store to throw in a Pact bin: plastics #1, 2 and 5 that are small, and other "hard to recycle" packages like squeezable tubes, makeup compacts and mascara tubes, pumps, and other small packaging. 1 authorized empty item = 10 Credo Rewards Points. Up to 12 items max can be recycled per store visit. (Please note, all products must be truly empty, and we cannot accept aerosols, perfume, nail products, toothpaste tubes, pouches, plastic bags and some other things that cannot be recycled even with specialty take back programs). Click here for a full Recycling Guide. -
Are the products you carry cruelty free?
Yes, all the products we carry are cruelty free. -
I have some store credit from a return I made in store. Does this transfer to online purchases?
Yes, you can use your store credit online. Please enter the store credit number at checkout. -
Do you offer your products on wholesale?
No. For all wholesale inquiries we recommend that you reach out to the brand directly. -
Do you offer samples with purchases?
As of June 1st 2021, Credo will no longer offer single-use sampling in-store. This is the first big milestone of our Sustainable Packaging Guidelines and was found necessary when we realized the impact these small items had on the environment. Customers will be able to purchase small reusable jars made of upcycled plant fiber. These jars can be reused when you travel, or in-store to sample again when you bring back your sanitized jars.
